Refund policy

RETURNS & REFUNDS

Due to the limited and made-to-order nature of our collections, Westelle Official does not currently accept returns or offer refunds for change of mind, incorrect sizing, fit or personal preference.

Please carefully review the product description and size guide provided on each product page before placing your order. Measurements are provided to help you select the most suitable size.

Please note that fit and level of support are subjective and can vary depending on individual body shape and personal preference. We are therefore unable to offer refunds where a garment does not fit or provide the level of support expected, provided the garment is not faulty.

All orders are carefully checked before dispatch to ensure they meet our quality standards.

FAULTY ITEMS

If you believe your item has arrived faulty or damaged, please contact us within 48 hours of receiving your order with photographs and details of the issue. We will review the item and, where a genuine manufacturing fault is identified, we will work with you to resolve the issue.

Please do not return any item without contacting us first and receiving confirmation from Westelle Official.

ORDERING THE CORRECT SIZE

As we do not accept returns for incorrect sizing or fit, we strongly recommend reviewing the measurements and product information before purchasing. If you are unsure about sizing, please contact us before placing your order and we will be happy to assist where possible.

By placing an order with Westelle Official, you acknowledge and agree to our returns and refund policy.